🌐 Network Support

Try these steps:

1. Check Wi-Fi is enabled: Make sure Wi-Fi is turned on in your device settings
2. Restart your device: Power off and on your computer/phone
3. Check network name: Ask a coworker for the correct network name (SSID)
4. Move closer: Walk closer to a UniFi access point

Try these steps:

1. Verify password: Ask a coworker or check with your manager for the Wi-Fi password
2. Forget and reconnect:
   • Windows: Settings → Network → Wi-Fi → Manage known networks → Forget
   • Mac: System Preferences → Network → Wi-Fi → Advanced → Remove
3. Restart Wi-Fi: Turn Wi-Fi off for 10 seconds, then back on
4. Restart device: Full restart of your computer

Try these steps:

1. Run diagnostics: Windows: Click Wi-Fi icon → Troubleshoot | Mac: Hold Option → Click Wi-Fi icon → Open Wireless Diagnostics
2. Renew IP address:
   • Windows: Open CMD → Type: ipconfig /release then ipconfig /renew
   • Mac: System Preferences → Network → Advanced → TCP/IP → Renew DHCP Lease
3. Restart your device
4. Check if others have internet: Ask a coworker if they can access the internet

Try these steps:

1. Check the cable: Look for a green/orange light on the ethernet port (both on computer and wall)
2. Try a different port: Unplug and plug into a different ethernet port on the wall
3. Restart your computer
4. Check if ethernet is enabled:
   • Windows: Settings → Network & Internet → Ethernet
   • Mac: System Preferences → Network → Ensure ethernet is active

Follow these steps:

1. Find the ethernet cable: It looks like a thick phone cable with a larger plastic connector
2. Plug into your computer: Find the ethernet port (usually next to USB ports)
3. Plug into the wall: Find an ethernet wall jack (usually labeled "Network" or "Data")
4. Check for lights: You should see green/orange lights on both ends when connected
5. Wait 30 seconds for the connection to establish

Try these steps:

1. Run a speed test: Go to fast.com and check your speed
2. Close unused programs: Close browser tabs and apps you're not using
3. Check Wi-Fi signal: If on Wi-Fi, move closer to an access point
4. Restart your computer
5. Ask coworkers: See if others are experiencing slow speeds

This is likely not a network issue!

• The website/app itself may be slow or down
• Try accessing the site from a different device
• Check if the site is down: downdetector.com
• Clear your browser cache and cookies
• Try a different browser

Try these steps:

1. Check your internet: Make sure you have internet access before connecting to VPN
2. Restart VPN software
3. Check credentials: Verify your VPN username and password
4. Try a different VPN server: If multiple servers are available
5. Restart your computer

This is normal!

VPN connections are typically slower than direct connections because your traffic is encrypted and routed through a VPN server.

To improve VPN speed:

• Disconnect from VPN when not accessing company resources
• Use split-tunneling if available (only route work traffic through VPN)
• Try a different VPN server location
• Use ethernet instead of Wi-Fi

Try these steps:

1. Check your internet: Make sure your base internet connection is stable
2. Update VPN software: Make sure you have the latest version installed
3. Change connection protocol: Try switching between UDP/TCP in VPN settings
4. Disable power saving:
   • Windows: Device Manager → Network Adapters → Properties → Power Management → Uncheck "Allow computer to turn off this device"
   • Mac: System Preferences → Battery → Prevent automatic sleeping on power adapter when display is off