🔐 Verkada Support

Try these steps:

1. Check camera power: Look at the camera — is there a light? Cameras with PoE (power over ethernet) should show a small status light
2. Wait 5 minutes: The camera may be rebooting after a firmware update
3. Check physical damage: Look for obvious damage to the camera or cable
4. Check in Verkada Command: Log in to command.verkada.com and check the camera status

Try these steps:

1. Clean the lens: Use a soft, lint-free cloth to gently wipe the camera lens
2. Check focus: Some cameras have adjustable focus — it may need manual adjustment
3. Check lighting: Cameras in low light may appear grainy (this is normal)
4. Check playback quality: In Verkada Command, make sure you're viewing "High Quality" not "Low Bandwidth"
5. Check for obstructions: Dirt, spider webs, or condensation on the lens

Try these steps:

1. Check your login: Go to command.verkada.com and log in with your company email
2. Verify permissions: You may not have permission to view this camera — check with your manager
3. Try a different browser: Chrome works best with Verkada
4. Clear browser cache: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
5. Check internet connection: Make sure you have a stable internet connection

Try these steps:

1. Check the timeline: In Verkada Command, drag the timeline to the time/date you need
2. Check retention: Footage older than 30 days (or your org's retention setting) is automatically deleted
3. Check camera offline periods: If the camera was offline, there won't be footage for that time
4. Use filters: Click "Filters" and select "People" or "Vehicles" to find specific events
5. Check camera selection: Make sure you're viewing the correct camera

Try these steps:

1. Check badge orientation: Try holding the badge flat against the reader, not at an angle
2. Try removing from wallet: Other RFID cards may interfere
3. Check badge damage: Look for cracks or bending
4. Check reader status: Does the reader light up? It should flash when you tap
5. Try a different door: Does your badge work on other doors?

Try these steps:

1. Wait for the green light: When you tap your badge, wait for the green LED and beep
2. Try the handle immediately: Doors only stay unlocked for 3-5 seconds after badge tap
3. Pull/push correctly: Make sure you're pushing/pulling the correct direction
4. Check for obstructions: Something may be blocking the door
5. Listen for the lock: You should hear a "click" when the lock releases

Temporary steps:

• Notify security/management: Alert your supervisor immediately
• Monitor the door: If possible, keep an eye on the door until fixed
• Post a sign: "Door malfunction - do not prop open"

How to request access:

1. Talk to your manager: Access requests must be approved by your supervisor
2. Specify the door: Know exactly which door/area you need access to
3. Provide justification: Explain why you need access (job duties, project, etc.)
4. Manager approves: Your manager will contact San Tan Communications to grant access

Steps to take:

1. Verify it's not an emergency: Check for smoke, fire, intruders
2. If emergency: evacuate immediately and call 911
3. If false alarm: Disarm using your access code or Verkada app
4. Notify management: Let your supervisor know about the alarm
5. Check for triggers: Open door/window? Motion sensor triggered?

Try these steps:

1. Check all doors/windows: All entry points must be closed and secured
2. Check sensor status: Look for open/faulted sensors in the Verkada app
3. Clear the zone: Make sure no one is in motion-sensor areas
4. Try the keypad: If using the app, try the physical keypad instead
5. Check your access level: You may not have permission to arm the system

Try these steps:

1. Enter your code correctly: Double-check your access code (usually 4-6 digits)
2. Try the Verkada app: Open the Verkada Alarms app and disarm remotely
3. Try a different keypad: If there are multiple keypads
4. Wait for the entry delay: You have 30-60 seconds after opening the door
5. Check your access level: You may not have disarm permission

Try these steps:

1. Check the Verkada app: View sensor status in Verkada Alarms
2. Visual inspection: Look at the sensor — is it damaged or loose?
3. Check battery (if wireless): Wireless sensors may show low battery
4. Check for tampering: Someone may have accidentally moved/bumped the sensor
5. Wait and recheck: Sometimes sensors take a few minutes to reconnect